Order Entry
Customer order entry assistance can be the pivotal difference between
making a sale and not making a sale. Whether that is in the form of
a telephone conversation with a live, fully-trained customer service
agent or a web chat session with a live operator, American Shipping
Centers can provide the level of customer service that today's customers
deserve. In today's business world of email, voicemail, and automated
prompts, customer service appears to have become a lost art form.
Live Operator
Telephone Based Support
The most advanced telephony based computer system available to call
centers today resides in ASC call centers. American Shipping Centers
chose to make this investment in its customers to prove that quality
and price do not have to be mutually exclusive. While having true, state-of-the-art
equipment is a benefit to any company, ASC realizes that no system,
no matter how advanced, can make up for good employees and proper training.
When combined, the two elements make for a great customer service experience!
The Employees
Recruitment - Rigorous testing during
initial hiring period.
Education - Continuous product support
classes and training.
Quality Management - Monthly operator
reviews grading live calls.
Tenure - Long term employee tenures with
low turnover.
The System
Integration -
Full scale system integration (onsite, web, offsite).
Quality - Call
recording system.
Organization -
Call scripting and automated delivery systems.
Reliability -
Complete offsite and onsite backup systems.
Live Person Web
Chat Support
A wonderful new technology that has made the world wide web a bit less
impersonal is being implemented by many of the web's most popular sites.
Live operator web chat support provides instantaneous assistance for
customers should they have questions or concerns about any of the products
for sale in an online store. A simple click of a button pops a chat
box that connects the customer to a live operator. The sale of an item
could depend on that person getting the answers to the questions they
need answered. The most highly rated sites on the web typically incorporate
3 forms of support: live telephone operators, live operator chat, and
email support. ASC's customer service order entry assistance departments
can provide all three.
Relevant Pick
& Pack Topics
Live Online Support Software for Web Sites
Telephone Answering Service
A Beginner's Guide to Order Entry
Solutions
