Live Operator
Services
The inbound call center
/ telephone
answering service of ASC provides a comprehensive order entry &
fulfillment management system capable of collecting product order information,
order entry, order payment processing, return or repair assistance,
customer database management, and many other value added services. With
the most advanced telephony based software in the industry, ASC can
build a front end customer contact solution around a company's entire
product management system.
Upselling &
Cross Selling
Perhaps the most beneficial of the services offered by ASC's call center
is its ability to upsell
and cross-sell
one product with another. When taken through a general call, the operator
will have screen pops in his or her script that tell him or her to offer
additional products that are likely to sell with what the person is
ordering. Value added benefits, such as upselling and cross-selling
can add a significant volume of sales to monthly sales figures.
Call Center Synergies
The synergy apparent in our operational scheme is evident when ASC's
call center works in harmony with ASC's fulfillment center. With both
solutions under one roof, the number of mistakes, and delays due to
poor communication are significantly reduced. The cost and time savings
are indisputable.
Relevant Call Center
Informational Topics
Example of a Telephone Answering Service
What is a Telephone Answering Service
When to Outsource Your Call Center
Solutions
